Refund policy
Thank you for shopping with us. We want you to be satisfied with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
To initiate a return, please contact our customer support team with your order number and reason for the return.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear on your account, depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged after delivery
- Items returned without original packaging
- Gift cards (if applicable)
- Final sale or clearance items (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
shoproe.com@gmail.com